“Justin was trying to reach my 93 yo Mother regarding her account status, but I answered the phone. His attitude and demeaner was exceptional, radiating a sense of concern for the customer and customer needs when the presumed attitude would have been about "you owe…" I was completely caught off guard, IN A GOOD WAY! I want management to know (from this old man) what a fine man Justin is and how fortunate Taylor is to have him on staff. Well done and thank you!”
- Paul W.