“We were challenged with registering our TAYLOR GAS HEATING AIR account to allow us to pay on line. (Please don’t judge us!) We were already frustrated with our failure to get it done without assistance. And along came Justin when we called customer service. We have never met Justin. We don’t know anything about his schooling, family or career; however, through our experience with his troubleshooting skills, patience, sense of humor and just pure delightfulness, we decided that he was well worth the break from a busy day at work to tell somebody (anybody) that Justin is OH SO AWESOME, A RARITY these days in the field of customer service and A GENTLEMAN of the vintage type! Today, we were blessed by his kindness and competence, and we pray that he will be blessed in return! (By the way, we got have our online account and we are happy!) WAY TO GO JUSTIN!”
“The service tech that came out was very professional and knowledgeable about the work to be done. Would highly recommend your company!”
“Shawn was great. Appreciate the excellent service, as always!”
“Dylan is delightful. Diagnosed and replaced failed expansion tank in just a few hrs”
“The Technician was very knowledgeable and willing to educate me to educate me on how to maintain my system. He was also very protective of keeping the work area clean.”
“Great job by the two technicians who came to hook up my tank after I had to move it due to construction. Not only did they perform the hook up, but they also brought my connection up to code for safety. They answered all my questions as well as took the time to give me info should I decided to heat my Pole Barn in the future.”
“Switched service from a former nightmare of a company. Mike was great! Made the transition seamless. He even helped me get my fireplace up and running again. Nice to do business with an honest company again. Highly recommend this company if your looking to change your propane provider.”
“We're brand new customers with Taylor Gas and are very confident we've made the right choice. Our fireplace wasn't working and we were able to schedule an appointment right away. The technician who serviced our fireplace was prompt, courteous, and efficient. We decided at that point to transfer our propane account to Taylor Gas and learned that there was a little more to it than what we expected. Sara and Mike guided us through the process and have been incredibly professional, knowledgable, and most importantly accessible. The personalized service we've received is above and beyond what we typically experience. Thank you, Taylor Gas!”
“I have been so impressed with Taylor Gas. We didn't realize we were low on propane and since the winter has been so harsh, we've been relying more than usual on our propane fireplaces. We were down to 5% before we checked and realized our mistake. When we called our provider, they stated that the couldn't get to us for four days. It was immensely stressful. Since we own our tank, we were free to "shop around" and I'm so thankful we did! After speaking with Mike Hoffman at Taylor, my stress was reduced! He got us all set up and we had delivery a day later. Mike was very responsive, personable, and thorough. It was a fantastic customer service experience! I can't say enough about how courteous he was! Good customer service is so hard to find, when a company delivers that, we will follow! Highly recommend!”