Text Message (SMS) Notifications – Terms & Conditions

Customers may elect to receive text message (SMS) notifications from Taylor Gas Company, Inc., d/b/a Taylor Gas Heating & Air (“Taylor Gas Heating & Air,” “we,” “us,” or “our”) regarding their account, deliveries, and services. By providing a mobile phone number and opting in to receive SMS notifications, Customer agrees to the following terms:

1. Program Description

Customers who opt in may receive SMS notifications from Taylor Gas Heating & Air regarding their account, deliveries, and services. Messages may include, but are not limited to:

  1. Delivery scheduling and confirmations;
  2. Delivery status and arrival updates;
  3. Account-related alerts and reminders; and
  4. Other service-related communications associated with the Customer's account or requested services.

2. Message Frequency

Message frequency varies based on Customer activity, delivery schedules, service activity, and account needs.

3. Message and Data Rates

Message and data rates may apply. Charges, if any, are determined by the Customer's mobile carrier and wireless service plan. Taylor Gas Heating & Air is not responsible for any message, data, or other charges imposed by a mobile carrier.

4. Consent to Receive SMS Messages

By opting in, Customer expressly consents to receive SMS messages from Taylor Gas Heating & Air at the mobile telephone number provided. Customer represents that they are the subscriber or authorized user of the mobile number provided.

Consent to receive SMS messages is not a condition of purchasing goods or services from Taylor Gas Heating & Air.

5. Use of Mobile Phone Number and Privacy

Mobile phone numbers collected for this SMS notification program will be used to provide delivery, account, and service-related text message notifications.

Mobile phone numbers and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Taylor Gas Heating & Air may share information with service providers that assist us in operating and delivering our SMS communications, solely as necessary to provide those services on our behalf and subject to appropriate confidentiality and data-protection obligations.

Additional information about how Taylor Gas Heating & Air collects, uses, and protects Customer information is available in our Privacy Policy at www.taylorgascompany.com/privacy-policy/.

6. Opt-Out

Customer may opt out of SMS notifications at any time by replying STOP to a message from Taylor Gas Heating & Air. Customers may also use other reasonable methods to communicate a request to stop receiving SMS messages.

After an opt-out request is received, Customer may receive a final confirmation message confirming that they have been unsubscribed. No further SMS messages will be sent under the applicable SMS program unless the Customer subsequently re-enrolls or otherwise provides consent to receive messages.

7. Customer Support

For assistance with the SMS notification program, Customer may reply HELP to a message or contact Taylor Gas Heating & Air at (301) 862-1000 or through our company website.

8. Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. SMS service may not be available through all mobile carriers or in all areas, and message delivery is not guaranteed. Taylor Gas Heating & Air is not responsible for messages that are delayed, misdirected, or not delivered due to circumstances outside of our reasonable control.

9. No Guarantee of Delivery or Service Timing

SMS notifications are provided as a convenience and informational service only. An SMS notification does not guarantee a particular delivery time, service time, appointment time, or service performance.

Customers remain responsible for complying with applicable delivery and service requirements, including providing safe and appropriate access to the delivery or service location.

10. Changes to Mobile Number

Customer agrees to notify Taylor Gas Heating & Air if the mobile number enrolled in the SMS program is changed, reassigned, disconnected, or is no longer under the Customer's control.

11. Changes to SMS Program or Terms

Taylor Gas Heating & Air may modify or discontinue its SMS notification program or these SMS Terms & Conditions from time to time, subject to applicable law. Any updated terms will be made available through our website or other appropriate means.

This privacy policy discloses the privacy practices for taylorgascompany.com. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you, how it is used, and with whom it may be shared 
  • What choices are available to you regarding the use of your data 
  • The security procedures in place to protect the misuse of your information 
  • How you can correct any inaccuracies in the information 

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only collect information that you voluntarily provide to us, including through our website, email, phone, SMS/text messaging, or other direct contact. This may include your name, phone number, email address, service address, and communication preferences.

We will use your information to respond to you regarding the reason you contacted us, including providing services, delivery notifications, and customer support. Unless you ask us not to, we may contact you via email or SMS/text message in the future to tell you about new products or services, or changes to this privacy policy.

We will not sell or rent your personal information to anyone.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or to provide services on our behalf. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Our site logs may generate certain kinds of non-identifying site usage data, such as the number of visits to our site. This information is used for internal purposes to improve our services and may be shared in aggregate form. These statistics contain no personal information.

SMS/Text Messaging Privacy

If you choose to receive SMS/text message communications from Taylor Gas Company, Inc. (d/b/a Taylor Gas Heating Air), we may collect and use your mobile phone number and related information to send you service-related messages, including delivery notifications, scheduling updates, and service alerts.

We do not share, sell, rent, or disclose your mobile phone number or SMS opt-in data to third parties for marketing purposes.

We may share your information with trusted service providers (such as messaging platforms like Twilio) solely for the purpose of delivering SMS communications on our behalf.

Message frequency may vary depending on your service activity. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us using the information below.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number listed on our website:

  • See what data we have about you, if any 
  • Change or correct any data we have about you 
  • Request deletion of any data we have about you 
  • Express any concern you have about our use of your data 

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help improve access to our site and identify repeat visitors. Cookies may also enable us to track and target user interests to enhance the experience on our site. Usage of a cookie is not linked to any personally identifiable information.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted securely. We also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers and servers in which we store such information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page. This policy includes SMS/text messaging practices where applicable.

If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone at (301) 862-1000 or via email through our website.